37.5 hours per week
52 weeks per year
• Associates degree in a field related to human services, social services, counseling or gerontology.
• Four years of experience in human services roles. Experience working with the elderly and/or in environments with children is preferred.
• Experience supervising staff or volunteers is very helpful.
• Excellent organizational skills.
• Good interpersonal and communications skills, as well as mature judgment and sensitivity.
• Ability to effectively interact with senior citizens, volunteers, children and professional staff from partner agencies.
• Knowledge of local available community resources, especially elderly services.
• Valid NYS driver license and reliable transportation.
• Experience with common computer applications and software (e.g.: Windows, Word, Excel).
1. Provide direct supervision and support for up to 100 Foster Grandparent Volunteers at 25 sites throughout Syracuse and Onondaga County, making monthly visits to observe volunteers in service with children, monitor attendance, and to promote the goals and objectives of the program.
2. Serve as a liaison between the program and volunteer placement sites, developing cooperative relationships with principals and teachers, maintaining open communications, and providing orientation to the site staff on regular basis.
3. Plan placements for volunteers: Develop appropriate volunteer assignments, assuring that foster grandparents are properly utilized based on the needs of children and skills of the volunteers.
4. Provide regular feedback to Senior Services Director on placements, activities and relationships between volunteers, assigned children and volunteer site staff.
5. Promote recruitment of volunteers:
a) Distribute brochures, literature and posters to senior housing complexes, senior nutrition meal sites, houses of worship, libraries, and other public locations where seniors may congregate.
b) Give presentations to educate and encourage seniors to volunteer within the program.
c) Participate in senior, health and volunteer fairs.
d) Contact other senior service providers and programs to ask for their assistance with recruitment.
e) Promote FGP activities within PEACE, Inc. internal programs, making presentations regarding volunteer opportunities for senior citizens, and including recruitment information in all internal communications such as agency newsletters and social media platforms through the Community Engagement Department.
6. Pre-screen prospective volunteers:
a) Correspond with interested applicants to determine eligibility and interest prior to interview.
b) Schedule and conduct applicant interviews, paying strict attention to program eligibility requirements.
c) Review completed volunteer applications.
d) Assist Senior Services Director with conducting National Service Criminal History Checks, scheduling appointments, and collecting required paperwork.
e) Prepare and process reference requests in a timely manner.
f) Forward completed applications to Senior Services Director for approval and enrollment.
7. Provide training and feedback to volunteers:
a) Conduct a minimum of 20 hours of orientation training in a classroom setting for all new volunteers utilizing standard FGP curriculum and materials, including FGP policies and procedures. Revise or prepare additional training materials as needed. Maintain orientation/training records.
b) Schedule and facilitate mandatory in-service training for volunteers (a minimum of 24 hours annually). Select dates, send invitations and information to participants, schedule guest speakers, prepare training materials, and maintain appropriate sign-in sheets, evaluation forms, and other records to track training hours.
c) Provide additional informal or follow-up training or guidance to volunteers in small groups or one-on-one as needed.
d) Conduct annual volunteer performance evaluations.
8. Provide case management to program participants as needed, acting as a resource in providing information and referrals and follow-up for personal, health and social problems.
9. Responsible for the administration of yearly volunteer assignment plans. Update, distribute and collect forms and other materials, maintaining files and preparing program reports when necessary.
10. Assist Senior Services Director with the administration of annual income review, participant surveys and performance outcome measurements.
11. Coordinate, or assist with coordination, of various volunteer events (e.g.: annual volunteer luncheon, group activities, field trips, movie day, picnics, etc.)
12. Provide program information for callers and visitors to the program office, or at offsite events. Relay information and correspondence between program staff and volunteers or the general public as needed.
13. Assist the Senior Services Director in maintaining an effective filing system, and perform other general office duties to include data processing, file updates, and generating reports as needed.
14. When necessary, assist the Senior Services Director with payroll, to include preparation of time sheet templates, and completion of timesheets, mileage, and earned time off forms for all volunteers.
15. Attend advisory council meetings and other meetings as needed. Represent FGP on local human service committees & organizations.
16. Maintain confidentiality of all information.
17. Adhere to relevant health and safety policies and procedures.
18. Perform all other duties as required.